Ok, I don't get it. What is WITH customer service people these days. I mean really. I hate to sound like my mother (who frequently bemoans her residence in Customer Service Hell) but honestly.
People, it's very simple: MAKE IT EASY FOR PEOPLE TO DO BUSINESS WITH YOU.
That's it.
Well, one other thing: Quit acting like the customer is stupid. Frankly, you're right. One of us doesn't get it...
Grrr...
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